Warranty Terms

Unless explicitly stated otherwise, all products are covered under the manufacturer’s warranty.

To ensure the validity of the warranty, customers are required to inspect the product at the time of delivery. If any damage is observed, a damage report must be issued by the courier company, and the shipment must not be accepted.

The warranty shall be deemed void under the following circumstances:

• Any alteration or modification made to the product

• Opening or damage to the original packaging

• Physical deformation or misuse of the product

• Any interference with or alteration of the product’s original design

Products are not recommended for individuals with sensitive or allergy-prone skin. Customers are responsible for assessing product suitability prior to use.

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Return and Exchange Policy

If a product purchased through our website is found to be missing, defective, or incorrect, the customer must notify us within 24–48 hours from the date of delivery.

Upon notification and return of the defective product via the designated shipping provider, the item will be replaced with a new product.

Return and exchange requests will not be accepted under the following conditions:

• The defect arises from customer misuse

• The product has been used

• The request is made after the specified 24–48 hour period

For non-defective returns, customers must notify us within 24–48 hours of receipt and return the product:

• In its original condition

• Unused and undamaged

• In unopened and original packaging

• Together with the original invoice

For non-defective returns, shipping costs (including orders that benefited from free shipping) will be deducted from the refund amount.

Due to health and hygiene regulations, accessories are not eligible for return or exchange after the specified period.

All return and exchange procedures are carried out in accordance with applicable consumer protection legislation.Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.